1. Is Floor Protection Film practical?

Our Floor Protection Film products have a wide range of functions, not only can protect your floor, tile, walls, cars, windows, etc., but also when you paint to protect your floor or floor tile from dripping paint, definitely a very practical tool in your daily life.

2. How to clean Floor Protection Film?

Our Floor Protection Film does not require special cleaning. If it gets dust or paint, simply wipe it off with a damp rag.

3.How do I cancel my order?

After your order is successfully paid, you can check the status of your order in your account order details.

If the order is not yet packaged for shipment, you can cancel the order in your account order details. After the order is cancelled, the full amount will be refunded to your payment account within 1-2 business days. The exact time for refund depends on your payment method.

If an order of Floor Protection Film has been packaged and shipped, it cannot be retrieved from the delivery pile or courier and therefore cannot be cancelled. If a return is required, we will contact the courier company to intercept the delivery, but the resulting courier costs will be fully borne by the customer.

If you are sure you want to cancel a shipped order, please contact us at [email protected]. You can arrange for a return by mail upon receipt of the Floor Protection Film product and send the product order number and shipping number to [email protected]. The customer will be responsible for the return shipping costs and any additional charges incurred.

4.Return fee

Brand new Floor Protection Film products purchased on our website that do not affect secondary sales. Returns can be made within the return period by contacting customer service. 

If Floor Protection Film products are damaged in a non-human way within 7 natural days, shipping charges will be borne by MATERIAL GIRL DESIGNS, LLC. (No returns will be accepted for man-made, externally damaged products). If there is no product quality issue, shipping costs for returns will be borne by the customer.

MATERIAL GIRL DESIGNS, LLC will not charge you to relist items.

5.Refund amount arrival time

Once your return has been processed, please send the Floor Protection Film products order number and return logistics number to us at [email protected]. Once the returned Floor Protection Film arrives at MATERIAL GIRL DESIGNS, LLC’s warehouse and passes a successful inspection, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, so please be patient. If it is late, please contact us.
Our refund processing time is 1 to 2 business days, which will be delayed in case of holidays or major events. However, if you have not received your refund after 10 business days from the date we issued it, please contact us at [email protected].