1.How do I cancel my order?
After your order is successfully paid, you can check the status of your order in your account order details.
If the order is not yet packaged for shipment, you can cancel the order in your account order details. After the order is cancelled, the full amount will be refunded to your payment account within 1-2 business days. The exact time for refund depends on your payment method.
If an order of Floor Protection Film has been packaged and shipped, it cannot be retrieved from the delivery pile or courier and therefore cannot be cancelled. If a return is required, we will contact the courier company to intercept the delivery, but the resulting courier costs will be fully borne by the customer.
If you are sure you want to cancel a shipped order, please contact us at [email protected]. You can arrange for a return by mail upon receipt of the Floor Protection Film product and send the product order number and shipping number to [email protected]. The customer will be responsible for the return shipping costs and any additional charges incurred.
2.What if the Floor Protection Film is damaged in transit?
We are sorry that you did not receive the Floor Protection Film product intact. Please send your unboxing video and proof of purchase to [email protected] and we will contact the courier company to take care of it.
Proof of purchase: Product order number purchased through MATERIAL GIRL DESIGNS, LLC.
3.How do I return the Floor Protection Film product?
If you find the Floor Protection Film products are damaged or unsatisfactory when you receive our Floor Protection Film, you can return it for a refund within 7 natural days. Our returns are valid until 7 natural days after the Floor Protection Film arrives. If you receive the Floor Protection Film more than 7 natural days, we will not be able to offer you a return or exchange. If there is a quality problem with the Floor Protection Film, the return shipping cost will be borne by us. If you want to return the Floor Protection Film product because you don’t like it, picked the wrong color or don’t want it anymore and other non-quality reasons, the resulting shipping costs will be borne by you.
To return an item of Floor Protection Film, please contact us at [email protected] before returning it, stating the reason for the return and providing an invoice or picture to confirm the order number. If you send back the return courier directly without prior notice to us, we will choose to reject it.
Please wrap our Floor Protection Film products in their original packaging and double check that the packaging is complete when you do your return. Hearing Aids returns must include parts such as storage cases, data cables, etc. Our Floor Protection Film must be brand new and not affect secondary sales, if not, we will not refund you.
Our return address is: 9343 S GARY AVE, TULSA, Oklahoma, United States. Please send us the name of the courier company and the courier number to [email protected] after you send the courier so that we can process your return quickly. We will check the delivery carefully after we receive it and if there is no problem, we will process your refund within 1 to 2 business days. If the Floor Protection Film is broken during the return shipping process or lost by the courier, you can contact the courier company for a claim.
We suggest you to check carefully if the Floor Protection Film products packaging is intact when you do the return business, and take detailed photos and videos of the Floor Protection Film before posting to keep evidence that the item is in good condition.
Brand new Floor Protection Film products purchased on our website that do not affect secondary sales. Returns can be made within the return period by contacting customer service.
If Floor Protection Film products are damaged in a non-human way within 7 natural days, shipping charges will be borne by MATERIAL GIRL DESIGNS, LLC. (No returns will be accepted for man-made, externally damaged products). If there is no product quality issue, shipping costs for returns will be borne by the customer.
MATERIAL GIRL DESIGNS, LLC will not charge you to relist items.
5.Refund amount arrival time
Once your return has been processed, please send the Floor Protection Film products order number and return logistics number to us at [email protected]. Once the returned Floor Protection Film arrives at MATERIAL GIRL DESIGNS, LLC’s warehouse and passes a successful inspection, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, so please be patient. If it is late, please contact us.
Our refund processing time is 1 to 2 business days, which will be delayed in case of holidays or major events. However, if you have not received your refund after 10 business days from the date we issued it, please contact us at [email protected].