1.Which regions support delivery

Due to the impact of the new crown epidemic on freight, in order to ensure the quality of our service, we currently only support orders from the United States. Any subsequent adjustments will be posted on the website without notice. We apologize for the inconvenience caused.

2.Order processing time and delivery time

All orders will be processed within 1-3 bussiness days. Delivery within 11 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.

3.Freight methods and charges

Shipping Country Shipping Method Estimated delivery time Order Amount Shipping Cost
United States Standard Shipping 5-8 Business Days <$30.00 $5.00
      Above $30.00 Free Shipping
         
  DHL/UPS Express 2-3 Business Days <$80.00 $8.00
      Above $80.00 Free Shipping

4.How to deal with the long transportation time of the Floor Protection Film?

If the user does not receive the Floor Protection Film within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.

5.What should I do if the order processing time is too long?

We are sorry if there is a timeout. You can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.

6.Sign for receipt

Please check that the package is in good condition before signing for it.

If you find that the Floor Protection Film is damaged or unusable after receiving the delivery, please contact us promptly and we will handle it for you.

If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

7.Unclaimed Orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.

8.Sales Tax/Remittance Fee

Sales tax/remittance fees are borne by the customer.

We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.

We strongly recommend customers to register an account with us to track their orders.

9.About the packaging

Our Floor Protection Film products are uniformly packed in waterproof cartons, please check the Floor Protection Film carefully after receiving the courier, if there are any problems, please contact us in time.

10.Resend

Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.

11.COVID-19

In response to COVID-19, all of our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.

We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.